Shipping & Returns

Shipping Policy

Orders that are received before 10AM (Monday to Friday) may be dispatched that day, but usually next day. If you place an order after 10AM on Friday then, unfortunately, it won't be dispatched until Monday morning (Tuesday, depending on Bank Holidays and how many orders we have).

Proof of posting is always obtained. If your item does not arrive within 14 days, please let us know and it can be followed up with Royal Mail.

Please ensure you provide the correct shipping address on checkout.

We can not accept responsibility for any mistakes made with shipping details provided.

For all of our products (These times are from dispatch):

- *Royal Mail 2nd Class Delivery (3-5 Business Days) - Free

- **Royal Mail Special Delivery (1-2 Business Days) - £7.99

For orders over £150, items will be sent via a tracked service.

*This is an estimated time frame. Usually, delivery takes this long, but due to unforeseen circumstances it could take longer.

**This is the usual time frame.

Xmas last order dates:

Free - Royal Mail 2nd Class - 17th December.

Express - Royal Mail Special - 20th December.

We will dispatch the next day for both of these.

Please be aware that the later you order, the less chance you will receive before Xmas. We cannot guarantee Royal Mail delivery schedule is accurate due to unforeseen problems on their end.

Returns/Refunds Policy

Personalised Products Returns Policy

We do not offer refunds on personalised products. You can read more about the UK government law on this regard here:

https://www.gov.uk/accepting-returns-and-giving-refunds

We will only consider a refund if the item arrives faulty. (Photo evidence will be required of the delivery box and its contents on day of arrival)

Non Personalised Products Returns Policy

At Nimixu Prints we offer a 30 days no quibble returns policy. The item/s must still be in new condition and not damaged.

Please contact us before returning your item/s so we can send you a free post label ensuring a safe and quick return of the product. We will also send you a Returned Merchandise Authorization form to fill out. Please be aware that we only offer free post labels if an item is faulty or you have received the wrong product by mistake. If you have ordered in error or don't like the item/s then you would be liable for the shipping charges back.

If you are eligible for a full refund this will be put back onto your card within 3-5 working days.

Items Missing From Your Delivery

If you are missing an item from your order please contact us and provide your full delivery address so we can look into the matter.

Damaged Items In Your Delivery

If you have damaged items in your delivery please do not remove the packaging. Send photos of the damage to us.

Wrong Item/s Received

If you have received the wrong item please get in contact with us showing photos of the wrong item and we will look into the matter.